FAQ

• Can I send my luggage to the hotel in advance?

  When sending luggage to the hotel, please include the name of the person who made the reservation and the date of your stay.
  Please also inform the hotel in advance that you have sent the package.
  *We cannot accept refrigerated or frozen packages. Also, please refrain from sending packages C.O.D.
  
  The shipping address is as follows:
  1171-1 Yuhirayama, Hibara, Kitashiobara-mura, Yama-gun, Fukushima Prefecture 969-2701
  To Urabandai Lake Resort

• Please tell me the cancellation fee

  7 days to 2 days before your stay: 20%
  1 day before your stay: 50%
  On the day of your stay/No-show: 100%

• What payment methods are available?

  We accept cash, card, and electronic money (WAON, nanaco, Rakuten Edy, Suica, pasumo, iD, QUICPay).

• Can I use a credit card?

  The following credit cards can be used:
  Mastercard, VISA, American Express, Diners Club, JCB
  Please note that all payments must be made in one lump sum.

• It looks like we'll be arriving late.

  Please call us as soon as possible to let us know your approximate arrival time.

• How do I pay for an early morning departure?

  Our front desk staff are available 24 hours a day, so you can come at any time.

• Can I sleep with my child?

  Children under 3 years old can sleep in the same bed as guests (free of charge, no amenities provided).

• Is there barrier-free access?

  Wheelchairs are accessible within the building, but as there are no fully barrier-free rooms, assistance will be required within the rooms.

• Do you have non-smoking rooms?

  [Main Building Goshiki no Mori]
  All rooms are non-smoking.
  
  [Geihinkan Nekoma Rikyu]
  All rooms are non-smoking.
  
  Smokers are requested to use the smoking room located next to the Art Gallery Goshiki no Mori the main building.

• Does the room have a bath?

  All rooms are equipped with a bath.
  *The baths in the guest rooms are not hot springs.

• Are there rooms with separate bathrooms and toilets?

  All rooms have separate bathrooms and toilets.

• Please tell me about the storage of valuables.

  All rooms are equipped with safes.
  We will also keep your luggage at the front desk, so please feel free to ask if you would like to leave it with us.

• Is there a refrigerator?

  A refrigerator is provided in the room.
  You may also bring in alcohol, juice, etc. However, please note that bringing outside drinks into the restaurant is not permitted.

• What amenities are available in the guest rooms?

  We provide soap (liquid), body soap, shampoo, conditioner, toothbrush set, razor, hair brush, towel, bath towel, yukata robe, and slippers.

• Can I connect to the Internet?

  Enjoy free Wi-Fi access anywhere in the hotel, including the lobby and guest rooms.
  Enjoy the internet on a variety of devices, including smartphones and tablets.

• Can I stay with my pet?

  We are sorry, but we do not allow guests to bring pets with them.

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• Please tell me the check-in and check-out times

  Standard check-in is from 3:00 PM and check-out is at 11:00 AM.
  Depending on the reservation situation, we may be able to accommodate early check-in or late check-out, so please feel free to contact us.
  (Early check-in and late check-out will incur additional charges.)

• I'd like some hot water for milk.

  Please feel free to ask at the front desk.

• Do you have yukata for children?

  We have it ready for you.
  Children's yukatas are available in large, medium and small sizes.
  If the size does not fit, please contact the front desk and a staff member will prepare a yukata that fits your child.
  We also provide toothbrushes and slippers for children.

• Do you sell children's items?

  Sorry, we don't carry this item.

• What kinds of daily necessities are available for sale?

  Contact lens cleaning solution, sanitary products, and coin laundry detergent are available for sale at the front desk.
  Please note that there are limited numbers of each item.

• Please tell me about your anniversary services.

  In addition to arranging cakes and flowers (for a fee), we will also provide any small assistance you may have.
  Please feel free to contact us when making a reservation.
  *Please place your order by 5:00 PM three days prior to your visit. For visits from December 22nd to December 25th, please place your order by December 16th.

• Please tell me specifically what equipment you are renting.

  We have humidifiers, hair dryers, fans, wheelchairs, irons, and ironing boards available.
  If you would like to use this service, please ask at the front desk.

• Are wheelchairs available for rental?

  We have three bikes available. Please feel free to ask at the front desk for reservations and rentals.

• Is there a mobile phone charger?

  Chargers for mobile phones and smartphones are available for rental at the front desk on the 1st floor.

• Can I send luggage from the hotel?

  We accept shipments of luggage. Please contact the front desk for information on shipping fees.

• Can I store my luggage before or after check-in?

  We can store your luggage not only before check-in but also after check-out, so you can enjoy sightseeing in the surrounding area.

• Can I arrange a massage?

  We offer massage services until midnight (24:00). We have a wide variety of services available, so please feel free to inquire.
  For inquiries Urabandai Lake Resort please call +81-241-37-1111

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• Can I eat lunch?

  * Waraku and Maple are currently not open for lunch.
  
  We are open for lunch at the following locations.
  < Japanese ・ Noodles >
  ・ Main Building Goshiki no Mori 5F "Waraku" 11:30~14:30 (Last Order 14:00)
  < French >
  ・ Geihinkan Nekoma Rikyu 3F "Maple" 11:30~14:30 (Last Order 14:00)
  < Coffee ・ Light Dishes >
  ・ Main Building Goshiki no Mori 1F "Urabandai Cafe" 9:00~17:00

• Do you sell alcohol?

  Alcohol is sold at the shop on the first floor.
  The shop on the first floor offers a wide selection of local Aizu sake and snacks unique to Fukushima.

• Are there vending machines?

  ★Main building Goshiki no Mori 1F large bath entrance...Soft drinks, milk, ice cream
  ★Main Building Goshiki no Mori, opposite the smoking area ･････Soft drinks

• Are there washing machines and dryers?

  Washing machines and dryers are available on the 2nd, 3rd, and Goshiki no Mori.
  Washing machine: 300 yen per use Detergent (2-pack): 100 yen
  Dryer: 100 yen for 30 minutes

• Do you have an ice machine?

  Ice is available at the front desk. Please feel free to ask.

• Do you have a lounge?

  There is a cafe on the first floor of the main building Goshiki no Mori.
  Drinks and light snacks are available, so please use this space to relax.

• Are there any entertainment facilities?

  On the 3rd floor, we offer an amusement zone for adults, featuring billiards, darts, table tennis, and simulated golf.
  The karaoke rooms on the 4th floor can accommodate 2 to 8 people per room. (Reservations required in advance)
  
  Activities that allow you to fully enjoy the nature of Urabandai.

• Can I purchase souvenirs?

  There is a shop on the first floor of the hotel.
  We offer a wide variety of local products, including local Aizu sake, Kitakata Ramen, and other souvenirs from the Aizu region, as well as mountain salt made by boiling down the hot spring water from Urabandai Onsen.

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• Do you have a children's menu?

  For guests who wish to enjoy a Japanese kaiseki meal and have young children, we can provide a children's meal.
  *Please contact the hotel in advance.

• Can I eat in my room?

  We sincerely apologize for the inconvenience. At our hotel, all guests dine in the restaurant.

• Do you cater to allergies?

  Please see the food page for information on allergies.
  ・ Hibara Dining (buffet)
  ・ Waraku (Japanese kaiseki), Maple (French)

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• Is there a large public bath?

  There is a large public bath called "Aurora no Yu" on the first floor of the hotel.
  Opening hours are 5:00 AM to 10:30 AM (last entry 9:30 AM) and 1:30 PM to 1:00 AM (last entry 12:00 AM).
  Please also enjoy the view from the open-air bath "Hibarami no Yu".

• What kind of spring quality is it?

  You can enjoy one of the few "free-flowing hot springs" in Fukushima Prefecture.
  This hot spring is said to be effective for neuralgia, muscle pain, joint pain and motor paralysis, decreased gastrointestinal function, bruises, cuts, frozen shoulders, fatigue recovery, dry skin, and autonomic nervous system instability.

• Can I use the baths on a day trip?

  Available from 9:00 to 10:30 (last entrance 9:30) and 13:30 to 21:00 (last entrance 20:00).
  The admission fee is 1,200 yen (tax included) for adults (junior high school students and above), 800 yen (tax included) for children aged 4 and above up to elementary school age, and free for infants (3 years and under).
  *Towel set: 400 yen (tax included)
  On days when there are many guests staying at the hotel, we may restrict entry.

• Can I use the large public bath before or after check-in?

  Only guests staying at the hotel can use the large public bath before and after check-in.
  Bath towels and face towels are not provided, but they can be rented at the front desk for 400 yen (tax included).
  Please inquire at the front desk if you wish to use the service.

• Is there a sauna?

  There are steam saunas in both the men's and women's large baths. Please feel free to use them.

• Are there any amenities such as hair dryers in the large public bath?

  There are hair dryers in the changing rooms, and cotton swabs and other items are also provided, so please feel free to use them.
  When using the large public bath, please bring the bath towels and small towels provided in your room.

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• Are there local buses running?

  The bus runs between Koriyama Station and the hotel, and between Inawashiro Station and Kitakata Station. As the number of buses is limited, please inquire at the front desk if you wish to use the bus.
  
  ​Click here for details about the local bus

• Is there a shuttle bus?

  We offer a free shuttle bus service between the nearest JR Inawashiro Station and the hotel.
  Reservations are not required to use the shuttle bus, however, reservations are required for groups of 10 or more people.
  Urabandai Lake Resort Reservation Center +81-241-37-1111

• About arranging a taxi

  Please feel free to ask at the front desk.

• When does the snow start to fall?

  There is a possibility of snowfall from early December. Please be sure to wear studless tires and anti-skid shoes. Also, be sure to check the weather forecast before setting off.

• Is there parking available?

  There is space for approximately 300 cars. Parking is free, so please feel free to use it.

• Is there a hospital nearby?

  Urabandai Clinic is located about a 5-minute drive away. Please consult the front desk if you feel unwell during your stay.

• Are there any convenience stores nearby?

  There is a Seven-Eleven about a 5-minute drive away.

• Please tell me about convenient facilities in the area

  The following facilities are located in the vicinity of our museum:
  ★Convenience store... 5 minutes by car, "Seven-Eleven"
  ★Coin laundry: 30 minutes by car, "Mr. Laundry next to York Benimaru Inawashiro store"
  ★Hospital: 5 minutes by car from "Minami Tohoku Hospital Urabandai Clinic"
  ★Drugstore: Tsuruha Drug Inawashiro Store (30 minutes by car)
  ★Home improvement store: 30 minutes by car, "Daiyu Eight Inawashiro Store"

• Is there a ski resort nearby?

  There are more than five ski resorts around Mount Bandai. Depending on the ski resort, you can enjoy skiing and snowboarding for a long season, from late November through Golden Week.

• Is there a shuttle bus to the ski resort?

  Some ski resorts have buses operated by the ski resorts. Details will be announced around December.
  Please contact the front desk for more information.

• Is there a smoking area?

  Located next to the art gallery on the 1st floor of the main building Goshiki no Mori.

• Do you have newspapers?

  They are available in the lobby.

• Can I bring in food and drinks?

  Please refrain from bringing drinks into the restaurant. If you bring drinks into the banquet hall, a corkage fee will be charged. Please contact us for details.

• Are there any places where I can withdraw money (cash dispensers/ATMs)?

  There is no parking available inside the hotel.
  There is an ATM inside a Seven-Eleven about a 5-minute drive away.

• Is there a beauty salon?

  There is an aromatherapy and massage corner at the entrance to the large public bath on Goshiki no Mori.

• Are there rental bicycles?

  We offer bicycle rentals to our hotel guests.
  Please feel free to use it for exploring the surrounding area.
  
  Number of units
  Four women's bicycles
  
  ·Fee
  Half-day (4 hours): 550 yen (tax included)
  1,100 yen per day (tax included)
  
  If you wish to use this service, please inform the front desk on the day of your visit.

• Is there a golf course?

  The following golf courses are nearby:
  Nekoma Hotel Inawashiro Golf Course 30 minutes by car
  Hoshino Resorts Mellowwood Golf Club 30 minutes by car

• Please tell me your contact details at night

  The emergency contact number is available from 7:00 PM to 9:00 AM the following day.
  
  Urabandai Lake Resort +81-241-37-1114

• What if I want to cancel an activity?

  Please note that if you cancel your application for a program after registering due to your own circumstances, a cancellation fee will be charged starting 7 days before the program's scheduled start date.
  If the organizers decide to cancel the event the day before or on the day of the event due to bad weather, no cancellation fee will be charged.
  
  Cancellation fee policy
  7 to 2 days before the program start date: 30% of the participation fee
  The day before the program is scheduled to start... 50% of the participation fee
  On the day of the program: 100% of the participation fee

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